Terms of Service

These Terms and Conditions (“Terms”) govern your use of the Moto Reveries platform and services, whether as a Rider (customer) or a Tour Operator. By accessing or using our services, you agree to be bound by these Terms.

Definitions

“Moto Reveries” refers to the online marketplace facilitating bookings of motorcycle tours and training services.

“Tour Operator” refers to any individual or company offering tours or training via the platform.

“Rider” or “User” refers to the person booking or participating in a tour or training.

“Experience” refers to the motorcycle tour, adventure, or training being booked.

Role of Moto Reveries

Moto Reveries operates solely as an online intermediary platform. We do not own, operate, or provide any motorcycle tours or training services ourselves. All bookings made through the Moto Reveries platform form a direct contractual relationship between the rider (the “Customer”) and the tour operator (the “Provider”). Moto Reveries is not a party to this agreement.

Moto Reveries does not combine or resell travel services as part of a package. We do not qualify as a travel organiser under the Package Travel and Linked Travel Arrangements Regulations 2018.

Our role is limited to facilitating:

• The listing and discovery of motorcycle tours and experiences;
• Secure online booking and payment processing via third-party providers (e.g. Stripe);
• Communication and coordination between riders and tour operators.

Moto Reveries acts solely as a limited payment collection agent on behalf of Tour Operators, for the purpose of facilitating bookings made via the platform. This does not create an agency, employment, or ownership relationship. Moto Reveries does not hold customer funds in trust or escrow. All payments are securely processed through licensed payment providers (e.g., Stripe) and disbursed to Operators under the terms agreed at the time of booking.

Moto Reveries is not a licensed financial institution and does not safeguard customer funds beyond the extent provided by third-party payment processors.

Moto Reveries is not responsible for the performance, safety, or delivery of any tour or experience listed on the platform.

Tour Operator Responsibilities

By listing on Moto Reveries, Operators agree to:

• Provide accurate, complete, and up-to-date information for each listing.

• Comply with all applicable local laws, licenses, insurance, and safety requirements.

• Ensure all experiences are conducted in a professional, safe, and respectful manner.

• Handle bookings, changes, and cancellations in line with the cancellation policy listed on each experience.

• Pay any agreed platform fees and transaction commissions.

Rider Responsibilities

By booking an experience through Moto Reveries, Riders agree to:

• Ensure they meet the minimum skill, health, age, and licensing requirements specified in the tour/training listing.

• Provide accurate information and communicate clearly with Operators.

• Respect local laws, cultural norms, and safety instructions during the experience.

• Understand and accept any risks inherent to motorcycling and adventure travel.

• Make payments as required to confirm and complete the booking.

Booking, Payment & Confirmation

• A booking is only confirmed once payment has been received and confirmation is issued.

• Payment may be split between deposit and balance, with terms detailed in each listing.

• Moto Reveries may act as a payment collection agent on behalf of Operators.

Cancellations & Refunds

Rider-Initiated Cancellations:

Refunds depend on the Operator’s specific cancellation policy listed on the experience page.

Moto Reveries service fees may be non-refundable unless otherwise stated.

Operator-Initiated Cancellations:

If a tour is cancelled by the Operator due to any reason, including:

• Unsafe weather conditions
• Political instability or travel bans
• Natural disasters or emergency events (force majeure)

Then:

• Operator should offer an alternative date or tour option
• If no acceptable alternative exists, the operator must provide full refund

Repeated or last-minute cancellations may result in penalties, suspension, or removal from the platform.

In all cases, Moto Reveries will assist in processing refunds and/or rebooking, but does not guarantee alternative arrangements.

Operator Communication Obligations:

Operators must inform Moto Reveries support and the rider immediately once a cancellation decision is made.

Insurance and Liability

Operators must carry appropriate liability and vehicle insurance.

Riders are strongly advised to obtain personal travel insurance covering accidents, medical expenses, cancellations, and vehicle damage.

Moto Reveries is not liable for:

• Injury, death, or damages during a tour or training.

• Operator negligence or failure to deliver services.

• Rider misconduct or illegal activity.

Dispute Resolution and Binding Arbitration

Disputes should be resolved between Riders and Operators directly. Moto Reveries may mediate disputes in good faith but is not obligated to enforce resolutions.

In the event of a dispute between:

Rider and Operator,

Rider and Moto Reveries,

or Operator and Moto Reveries,

the parties agree to the following:

a. Good-Faith Resolution The parties will first attempt to resolve any disputes through direct communication and negotiation. Moto Reveries may assist informally but is not obligated to intervene.

b. Binding Arbitration Agreement If the dispute cannot be resolved informally, you agree to resolve any claims or disputes with Moto Reveries through final and binding arbitration, rather than in court, except that:

You or Moto Reveries may seek injunctive or equitable relief in a court for intellectual property or unauthorized access issues.

Arbitration will be administered by the London Court of International Arbitration (LCIA) in accordance with its rules, and proceedings shall be held in London, UK.

c. Waiver of Class Actions and Jury Trials You agree to waive any right to participate in class actions, class arbitrations, or representative actions.

You agree to waive your right to a jury trial.

Platform Use & Termination

Moto Reveries reserves the right to:

• Remove any user or listing that violates these Terms.

• Modify or discontinue services with reasonable notice.

• Change these Terms at any time. Continued use constitutes acceptance.

Governing Law These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any legal proceedings (unless resolved through arbitration) shall be brought in the courts of London, UK, unless otherwise required by law. You agree not to bring class action lawsuits, and any claims must be brought individually.